Privacy policy

Privacy Policy

This Privacy Policy describes how twentyfiveandpine.com (“we”, “us”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information needed to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and site interaction.

Purpose: to load the Site accurately and optimize performance through analytics.

Source: collected automatically through cookies, log files, web beacons, tags, or pixels.

Disclosure: shared with our processor Shopify.

Order Information

Examples collected: name, billing address, shipping address, payment information (credit card numbers, Shop Pay, Apple Pay, Google Pay), email address, and phone number.

Purpose:

  • Fulfill orders

  • Process payments

  • Arrange shipping

  • Provide confirmations and invoices

  • Communicate with you

  • Screen for potential risk or fraud

  • Provide marketing or product updates (according to your preferences)

Source: provided directly by you.

Disclosure: shared with Shopify and other service providers such as payment gateways, fulfillment and shipping partners, and email marketing platforms.

Customer Support Information

Examples collected: order details, contact information, communication records.

Purpose: to provide customer support.

Source: collected from you.

Minors

The Site is not intended for individuals under the age of 13.
We do not knowingly collect Personal Information from children. If you believe your child has provided Personal Information, please contact us at info@twentyfiveandpine.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

Examples include:

  • Shopify, which powers our online store
    Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • Shipping and fulfillment partners

  • Payment processors such as Shop Pay, Apple Pay, and Google Pay

  • Email marketing platforms

We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing that may be of interest to you.

Examples:

  • We use Google Analytics to understand customer behavior.
    Google Privacy Policy: https://policies.google.com/privacy
    Opt out: https://tools.google.com/dlpage/gaoptout

  • We may share information about your activity (pages viewed, products bought, ads interacted with) with advertising partners such as Facebook/Meta for ad targeting. This may involve cookies or similar tracking technologies.

Opt-out links:

You may also opt out of targeted advertising through the Digital Advertising Alliance: http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Provide order updates

  • Respond to customer inquiries

  • Improve and optimize our Site

  • Provide marketing communications (if you opt in)

Lawful Basis (GDPR)

If you are an EEA resident, we process your Personal Information under these lawful bases:

  • Your consent

  • Performance of our contract

  • Compliance with legal obligations

  • Protection of your vital interests

  • Performance of a task in the public interest

  • Legitimate interests

Retention

When you place an order, we retain your information for our records unless you request deletion.

Automated Decision-Making

We do not engage in fully automated decision-making that significantly affects you.

Shopify uses limited automated tools to prevent fraud, such as:

  • Temporary denylisting of IP addresses after failed transactions

  • Temporary denylisting of credit cards associated with flagged IPs

These measures do not have significant legal effects.

Cookies

We use cookies to improve your browsing experience and provide our services.

Examples include:

  • Necessary cookies (checkout, login, cart)

  • Performance cookies (Shopify analytics)

  • Advertising cookies

You may manage or block cookies through your browser settings, though doing so may impact site functionality.

Do Not Track

Because there is no established industry standard for responding to Do Not Track signals, we do not alter our data practices when such a signal is received.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates.

Contact

For questions, concerns, or complaints, contact us at:

Email: info@twentyfiveandpine.com
Address:
Twenty Five and Pine
639 Congress Park Drive
Dayton, OH 45459
United States

Last updated: November 2025

If you are unsatisfied with our response, you may contact your local data protection authority.