Frequently asked questions
Give your customers more details about your online store
How do I care for my table?
- Use a coaster under beverages! Clean with a microfiber cloth and a gentle cleaner when needed. Furniture polish and degreaser are not recommended.
- Hardwoods will naturally change color over time and will change more rapidly in direct sunlight.
- Over time, the floors in a home can become uneven. The rubber feet on the bottom of our tables can be adjusted by tightening or loosening the screws to relevel the table.
Are your tables customizable?
Not at this time. Please sign up for our emails to see when we launch new designs and sizes!
How long does shipping take?
All orders are shipped via UPS, except for samples. Everything ships from our shop in Dayton, Ohio and could take 2-5 days to arrive. A tracking number will be emailed to you once the order ships. Please refer to the product page for the current shipping time as each item is made by hand and to order.
Do you ship internationally?
Sorry, not at this time.
What is the return policy?
Please contact us at info@twentyfiveandpine.com to initiate a return. All returns must be started within 7 days of delivery. Returns will be evaluated by our team and will not be accepted is there are stains, dents, nicks or any damage to the item.
What if my order arrives damaged?
Please contact us at info@twentyfiveandpine.com immediately. We will send you a return label to return the order and inspect the damage. If you would like a replacement, please let us know and we will get one to you asap.
What if I need help assembling my table?
Instructions are included in the box! If you need additional assistance, please contact us at info@twentyfiveandpine.com.